Track Your Order
Shipment Status
When your order ships, the checkout email address receives a dispatch confirmation with the carrier and tracking link.
Find your tracking link
- Check the shipping-confirmation email and your spam or promotions folder.
- Open the carrier link in that email for the latest scan history.
- Allow up to 48 hours after label creation for the first carrier scan.
Tracking has not moved
Carrier scans may pause during handoffs, weekends, weather events, and peak periods. If there is no update for five business days after the first carrier scan, contact us.
Delivered but missing
Check entrances, parcel lockers, household members, neighbors, and the carrier’s delivery notes. If the package is still missing, contact the carrier and then email us within seven days of the delivery scan.
What to send us
Include your order number, delivery postal code, and a screenshot or link showing the latest tracking status.